News — FAQ

FAQ | Backordered vs Sold Out

Jennifer Heaphy FAQ

FAQ | Backordered vs Sold Out

Many of you may have seen the word 'Backordered' or 'Sold Out' on a few of our candles (already) such as 07 | Inchydoney or 14 | Napier. When a candle is 'Backordered' this is good news as I'm just waiting on the courier to deliver some of the goods to me for your candles. So they are literally just days away from being created and packaged up (with a pretty bow) to you.  If you have ordered a 'Backordered' candle, I will email you and give you an estimated date as to when I'll be receiving the ingredients. Once it's been made,...

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FAQ | International Shipping Costs

Jennifer Heaphy FAQ

FAQ | International Shipping Costs

So this is a tough blog to write and not because it's late on a Saturday night, it's because I want to be completely transparent about the costs of international shipping rates and why the prices are the way they are. 

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